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We take your privacy seriously and we respect your right to privacy when you use ("User") our websites, our online forms, our eShop online, our pages on social networks, and whenever else you communicate with us, including electronic transmission of any kind of data, personal or other, photos and files, or data included in contact, reservation, booking, survey or other forms (“Personal Data”). This is part of our ongoing commitment to delivering services of highest quality ("Digital Services), whether in the way we present information, offer products and services, and collect your data or in any way how we approach you, using our websites or other IT.
Please read this Privacy Policy carefully as it contains important information and explains how we collect, store, process and use the Personal Data you share with us through our Digital Services, personally or in any other way. It also explains your rights in relation to your Personal Data and how to contact us or supervisory authorities in the event you have a suggestion or a complaint.
“We”, “us” and “our” refer always to Alcaxua, Lda. ("the Enterprise") and never to an individual person, in any case to a single member of the Entreprise.
We collect, use and are responsible for the Personal Data about you. When we do so we are subject to the General Data Protection Regulation, which applies across the European Union and the United Kingdom, and we are responsible as ‘controller’ of that Personal Data for the purposes of those laws. We are the data controller when processing your Personal Data in the conditions described in this Privacy Policy.
Before using our Digital Services, please read this Privacy Policy, as well as our Terms & Conditions (the "Website_Rules"). If you do not agree to this Privacy Policy or to the Website_Rules, please do not use our Digital Services.
1. Personal Data
Personal Data means any information that can be used to personally identify you or contact you online or elsewhere, as well as other broader information collected about you with the purpose of offering our services and products.
We may collect and use the following Personal Data about you:
• your name and contact information, including postal address, email address and telephone numbers, information for tax purposes, namely your Tax ID, personal ID or passport number or and, if applicable, company details, including the VAT ID number
• information to enable us to verify your identity, including your date of birth and your gender, if you submit this to us, as well as other user profile information
• your billing, transaction and payment information
• your personal or professional interests and preferences, including your online presence and accounts
• your contact, enquiry and purchase history, and other related items
• information about how you use our website, IT, communication and other systems
• your IP address and your mobile / tablet / device ID, and your location data
• your responses to our enquiries and commercial or other proposals
• information provided to us for your attendance at our location Lugar Minas da Caveira, meetings and events you attend, as well as information about access or dietary requirements.
This Personal Data is required to provide our products and Digital Services to you. If you do not provide Personal Data we ask for, it may delay or prevent us from providing products or services to you.
2. Personal Data collected
2.1. Personal Data we collect from you
We collect most Personal Data directly from you, e.g. in person, by telephone, text or email and/or via our website. This usually occurs when you contact us, visit us or take part in our activities or subscribe to one of our Digital Services, for example:
• Contact, reservation, booking, registration, sign-up or sign-in online or on our site Lugar Minas da Caveira
• Use our Blog or Guest Book online
• Subscribe to a newsletter or an Event online
• Buy products or services on our site Lugar Minas da Caveira or on our eShop online
• Using a QR Code displayed on material or digital products
• Feedback, questions, enquiries or comments through ‘Contact’ or other forms on our Website, as Guest Book or Blog
• Any other request that requires the submission of Personal Data.
The type and amount of information we collect for the features listed above depends on the activity, which implies the mode of its acquisition.
You agree that at our own discretion we may make public some or all information transmitted by you through online forms or other written forms, which are explicitly marked for the purpose of public use;, including but not limited to:
• Use of our Guest Book or Blog forms online
• Use of information tansmitted during or regarding your attendance of online or other events at Lugar Minas da Caveira
• Use of text, photo or video material that you provide to us and you have marked as for public use.
2.2. Personal Data we collect from other sources
We may also collect information and Personal Data:
• from publicly accessible sources
• directly from a third party, if this is one of our partners or with your consent, including from your bank or insurance
We may also receive information, if you have provided permission to other organisations to share it with us. Before providing permission to such third party organisations to share your personal information, you should verify their privacy policy.
Subject to applicable laws, we may use some information about who uses our Digital Services, which we get from third parties such as Google or social media that you use. Some of this Information that we collect can’t be linked to you individually, but if we can link it to you, then we treat it in accordance with this Privacy Policy.
3. Use of Personal Data
Under data protection law, we can only use your Personal Data if we have a proper reason for doing so, e.g.:
• for security reasons, it's obligatory when you visit or stay at our site Lugar Minas da Caveira
• to personally identify you or contact you online or elsewhere with the purpose of offering our services and products
• to comply with our legal and regulatory obligations, such as information about your visit to our site Lugar Minas da Caveira or our Website
• for the performance of a contract with you or to take steps at your request before entering into a contract
• where you have given consent.
Generally, the information we collect is only used for any purpose for which you submitted it to us, for any purpose made clear to you at the point it was collected or here in this Privacy Policy. These purposes may include:
• When you register or sign-up via our Digital Services: the Personal Data you give is used to provide you with the benefits that typically come along with registration; this includes information on the products and services that you have eventually enquired or requested, the ability to send, receive and personalise communications you selected or that automatically come with your registration
• When you are invited to attend an event we will use your Personal Data to provide you with details, tickets and entry information and to provide the organisers with information to allow them to verify your attendance
• When you are using our eShop on our website: we will use your Personal Data to create your account, facilitate the purchase process, manage your order and deliver your products under the contract you have with us and to understand your purchase history
• When you use a QR Code or equivalent feature displayed on our material or digital products: we use your Personal Data to send you more information on the products where the QR code or equivalent feature was displayed
• Feedback, questions, or comments through our ‘Contact’ form or Guest Book online: if you contact us via an online contact form, your information is used to respond to your inquiry or comment
When you submit your Personal Data, you may also be given the option to have your information used for an activity or service different from the one you are requesting.
We may also use your email address to send you transactional or administrative communications such as confirmation emails when you sign up for, or unsubscribe from, a specific registration or activity. We may also use it for certain service-related announcements, such as updates to our Privacy Policy, discontinued features on our Digital Services or changes to our products or services.
We retain your Personal Data in our user database which allows us to ensure that your Personal Data remains accurate and up to date.
If you choose not to submit any Personal Data when requested, you may not be able to participate in certain activities or use some of the personalised features of our Digital Services. This may also limit the services and some offers we can provide you. However, you do not need to give us any Personal Data to simply browse our websites and learn more about us and our products.
4. Disclosure of Personal Data
We will not share your Personal Data with any third party, unless you have been specifically informed and you have given us explicit permission to do it, as in the case of shared services with a third party:
• We may use third parties to help deliver our products or Digital Services to you, e.g. payment service providers, warehouses and delivery companies
• When we run a joint or co-sponsored program on our Digital Services with another company or organisation, we may collect and process Personal Data and share it with that partner or sponsor as part of an event
• We may also disclose your Personal Data if we are required to do so by law or by law enforcement agencies or regulatory bodies, or if such action is necessary to comply with legal or regulatory processes, to respond to or pursue any claims, or to protect the safety or rights of us, our employees, customers, guests, visitors or in general the public.
If you wish to withdraw your consent to such sharing and use of your information, please address your request as indicated in Article 6 of this Privacy Policy.
5. Personal Data storage
We may store your Personal Data in our databases or databases from our service providers, and you agree that Personal Data may be transferred to and stored in
European Union or a country appointed by www.strato.de
USA or a country appointed by www.woedprss.com.
We will not retain your Personal Data for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of Personal Data.
We retain your Personal Data as long as your account is active, for the duration of a contract with you or however long it takes to provide you with the products or services requested, to answer queries or resolve problems, to show that we treated you fairly, to keep records required by law and to improve or offer new services.
We may also need to retain your Personal Data to comply with our legal and regulatory obligations, resolve disputes or enforce our agreements.
We may also retain your Personal Data for a reasonable period after you stop using our services or Digital Services. After this period, your Personal Data will be deleted.
There are appropriate security measures to prevent your Personal Data from being accidentally lost, or used or accessed unlawfully. These include: (i) storing your Personal Data in secure operating environments that are not available to the public and that are only accessible to authorised employees, our agents and contractors; and, (ii) verifying the identities of registered users before they can access Personal Data we store about them.
If you ask us to delete your information in accordance with your rights set out in Article 6 below, we will retain basic information on a suppression list to record your request.
6. Cookies Policy
A cookie is a small text file that is saved on a User's end device when he or she is visiting a website. Cookies can help for instance to recognise a user who repeatedly is visiting a website.
The User of our websites is notified about the use of cookies through the information in this Privacy Policy or when he or she visits one of our websites for the first time or after having deleted previously used cookies.
There are several cookies, which are absolutely necessary to keep the minimal functionality the Websites. These are stored on the User's end device when the Websites are visited.
7. Your Rights
You have the following rights, which you can exercise free of charge; you can ask us to:
• provide a copy of your personal data (the right of access)
• correct any mistakes in your personal data
• delete your personal data - in certain situations
• restrict processing of your personal data, if you contest the accuracy of the data.
If your Personal Data has been processed on the basis of your consent, you can withdraw your consent at any time.
We hope that we can resolve any query or concern you may raise about our use of your information. You also have the right to complain to the supervisory authority in the European Union where you work, normally live or where any alleged infringement of data protection laws occurred.
If you would like to exercise any of your other rights, please email us on alcaxua@alcaxua.com.
Your objection (or withdrawal of consent) may mean we cannot provide the products or services you have requested of us or you may not be able to use the services we offer. In certain circumstances even if you withdraw your consent we may still be able to process your Personal Data if required or permitted by law or for the purpose of exercising or defending our legal rights or meeting our legal and regulatory obligations.
If you participated in a program that involved a third party and you agreed to receive communications from that third party, you will need to contact them directly to opt-out. This process should be outlined in the third party’s privacy policy.
8. Personal Information about Children
Our Digital Services are not intended for children under the age of majority (“Minor”), so we do not knowingly collect Personal Data from Minors. You must be at least eighteen years old to create an account and engage in activities and transactions on our Digital Services. By creating an account or engaging in activities or transactions, you confirm that you are at least eighteen years old and are fully able to enter into, comply with and be legally bound by our any terms of use made available to you and this Privacy Policy. If we are notified or learn that a Minor has submitted personal data to us through our Digital Services, we will delete their Personal Data.
Minors accompanied by their parents or representatives, or presenting a legal and valid document empowering them to use our services or Digital Services will be treated as such individually and identified as Minor in our databases. This is the case when we offer accomodation or other services in our location Lugar Minas da Caveira.
9. Links to Third Party Websites
Our Digital Services may contain links that will direct you to other websites or services that are operated and controlled by third parties. This includes links from advertisers, sponsors and partners.
The operators of other sites may collect information from you which will be used by them in accordance with their own privacy policy. We have no control over these third parties, and your use of their websites and features is subject to the privacy policies of the third party. We are not responsible or liable for the privacy practices or business practices of any third-party. Therefore, you should exercise caution and review the privacy policies applicable to those external websites you visit, before you provide your Personal Data.
10. Contact
If you have any questions, complaints, or comments about this Privacy Policy or our how we collect and manage your Personal Data, please contact us:
- sending an email to: alcaxua@alcaxua.com
- or by writing to: Alcaxua, Lda. Apartado 138, 7570-909 Grândola, Portugal
11. Amendments to this Privacy Policy
We may update this Privacy Policy. If necessary, you will be notified of any material changes using the email address you have provided upon registration or by an announcement on the site. The changes will apply to the use of the site after such notice. Where permitted by law, if you use the site after the date on which the changes come into effect, you will be deemed to have accepted the new Privacy Policy.
This Privacy Policy was last updated:
February, 25 2021
Site Administrator: alcaxua@alcaxua.com
